RETURN & REFUND
Return & Refund Policy
General Return Reasons
Product Quality Issues or Shipping Damage:
We provide free returns and exchanges for items with quality issues or shipping damage.
Customer Preference:
If you are not satisfied with our lights for any reason, you may return them at your own shipping cost.
We are confident you'll love your Nicwholesaledirect order. However, if you have any concerns, please contact us through our Contact Us page or reply to our shipping notification emails.
60-Day Return Policy
Eligibility:
To be eligible for a return, items must be unused, in original condition with all tags attached, and in the original packaging. Proof of purchase is required.
Initiating a Return:
Please email us at info@nicwholesaledirect.com to start a return. With offices in the United States, China, Hong Kong, and Germany, our support team will provide you with the appropriate return address based on your location.
Return Process:
If your return is approved, we will provide detailed return instructions and the correct shipping address. Returns sent without prior authorization will not be accepted. We recommend contacting us first to discuss your specific situation.
Shipping Costs
Non-Refundable Shipping:
Original shipping costs are non-refundable once the order has been shipped. Even if we provide free shipping service, the shipping cost incurred during the product delivery process will be deducted and non-refundable.
Customer-Paid Returns:
Returns for the following reasons require the customer to cover return shipping costs:
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Product doesn't meet expectations
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Incorrect size or color selection
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Change of mind
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No longer needed
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Wrong item or quantity ordered
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Failure to read product description carefully
Order Confirmation:
Order confirmation emails are sent immediately after purchase. Shipping confirmation follows within 2-7 business days. If you haven't received these emails, please contact us at info@nicwholesaledirect.com.
Refund & Replacement Eligibility
Eligible for Refund/Replacement:
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Items damaged or missing parts due to our error
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Items not matching description
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Undeliverable packages returned to sender
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Items not delivered within 90 days
Non-Refundable Items:
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Products beyond 60-day return period
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Orders over $2,000
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Customized products
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Clearance or non-discounted items
For ineligible returns, customers are responsible for return shipping costs, and we may deduct up to 70% of product cost plus service fees.
Return Steps
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Verify return eligibility
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Confirm refund amount with us
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Follow provided return instructions
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Ship items at your expense
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Provide tracking number
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Receive processing within 3-5 business days
EU 14-Day Cooling Off Period:
EU customers may cancel orders within 14 days without justification. Items must be unused, in original packaging with tags, and include proof of purchase.
Refund Processing:
Approved refunds are processed to the original payment method within 7-14 business days. Please check with your financial institution for specific processing times.
Missing Refunds:
If you haven't received your refund:
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Check your bank account
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Contact your credit card company
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Verify with your bank
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Contact us if still unresolved
Order Cancellation:
Orders may be cancelled within 4 hours of confirmation. After this period, cancellations are not possible unless the order hasn't shipped.
Return Addresses:
We maintain multiple return locations worldwide. Please contact our support team at info@nicwholesaledirect.com for the specific return address based on your location.